Automatic coffee machine A
Ceramic grinder · 2.2 l tank
€649In stock
AI Assistants
An AI assistant that guides your customers.
Help customers clarify their needs, compare products or services and take the next step. We connect approved company data, business rules and permitted integrations, with defined action and approval boundaries.
Sara
Hi! I'm Sara, the store's assistant. I can help you choose and check availability. What are you looking for?
I need a coffee machine for our office. There are 10 of us.
Sara
Sure. Beans or capsules? And what budget do you have to start with?
Beans, up to €700.
Data from the store system · 2 matching products
Sara
I have two options for a 10-person office. Both grind fresh beans and have a large water tank.
Automatic coffee machine B
Two bean hoppers · 2.5 l tank
€699Ships in 2 days
I'll take the first one. Can you prepare the order?
SaraReview and confirm
Done. I've prepared the cart. You confirm the order after reviewing the summary.
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1 item · €649
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Where it fits
Products, services and customer support.
We design assistants around a defined customer process: clarifying a need, comparing options and helping the customer take the next step. The scope is agreed for your business.
Product selection
Help customers compare catalog items, assemble compatible sets and review alternatives using approved product data.
Services and B2B
Collect requirements, help select a service or solution and prepare a qualified enquiry for your team.
Customer support
Use approved service knowledge to clarify a problem and suggest the next step, or pass the case to an employee.
Separate from the system for employees: a customer-facing assistant receives only the data and actions approved for its role, not internal employee permissions.
The customer journey
Clarify, compare, verify, then act.
The conversation is the interface. Product logic, company rules and permitted integrations determine what the assistant can offer and do.
- 01
Clarify the need
Ask for the requirements and constraints that matter to this choice, without collecting unrelated information.
- 02
Compare suitable options
Find products or services in approved sources, explain differences and identify missing information.
- 03
Check business data
Retrieve prices, availability and terms from the connected company systems. Missing or failed checks must not become invented answers.
- 04
Confirm the next step
Present the selection for review. Depending on the agreed integration, continue to a cart, enquiry or employee. Purchases and other consequential actions require the defined approval.
Architecture and boundaries
The language model is not the source of transaction data.
We separate conversation, product selection, business rules, authorized data sources and action execution. An integration does not grant unrestricted access.
A bounded domain does not eliminate model errors. We define evaluation cases, fallback behaviour and reviewable records for the agreed scope.
Core Logic
Explore the system architecture- Conversation
- Product and service logic
- Company systems
- Action control
- Failure and handover
Scope of implementation
Choose the capabilities the process needs.
These are implementation scopes, not a promise that every assistant performs transactions.
01
Knowledge assistant
Answers from approved company knowledge, with source references and a defined response when evidence is missing.
02
Product and sales assistant
Clarifies needs, compares options and helps select a product or service within your offer and rules.
03
Transactional assistant
Connects the conversation to permitted actions in company systems, subject to access checks, validation and approval.
Before launch
Define the data, permissions and evidence.
We begin with a bounded process and representative data. Integrations and acceptance criteria are agreed before implementation.
Approved domain
Specify the catalog, knowledge sources, supported questions and exclusions. The assistant does not answer as a general-purpose AI.
Data and actions
Agree any catalog, CRM, calendar, cart or API integration separately, including who may read or change each resource.
Evaluation and handover
Test selection quality, unsupported requests, stale data, unavailable integrations and approval requirements. Agree records and employee handover.
Often called sales chatbots, these systems are defined here by their process, data and action boundaries. Payment remains with the agreed store or payment system.